01:02 INTRO / 02:16 INTRO THE MARKET / 03:18 NATURAL COSMETIC BRAND / 04:20 LUSH FOR HOTEL AMENITIES / 05:22 INTERVIEW 01 / 06:26 COMMENTS AND VIDEO CLIPS / 07:30 FROM THE CULTURE / 08:38 SPACE - INNER SPACE / 09:56 INTERVIEW 02 / 10:60 OBSERVATION OF CUSTOMERS / 11:64 FRESHENNING UP WITH FIVE POUNDS / 12:66 INTERVIEW 03 / 13:70 BRAND TO BRAND / 14:77 B's CUT / 15:92 BRAND STORY / 16:114 SYMBOL / 17:116 OUTRO