Day 1 ÀüÈ ¹Þ±â Answering the Phone Day 2 Åëȸ¦ ¿øÇÏ´Â »ç¶÷/ ºÎ¼ ¿¬°áÇϱâ Getting Through to the Right Person/ Department Day 3 ÀüÈ ¿¬°áÇØ ÁÖ±â Putting Someone Through/ on Hold Day 4 ÀüÈ °Ç ¸ñÀû ¸»Çϱâ Stating the Purpose of Your Call Day 5 ¾à¼Ó Á¦¾ÈÇϱâ Suggesting an Appointment Weekend 1 ÆÐÅÏ ÀÌ¿ÜÀÇ Ç¥Çöµé ºñÁî´Ï½º ¿µ´Ü¾î - ÀºÇà °ü·Ã Words &Phrases - Áõ±Ç °ü·Ã Words & Phrases Day 6 ¾à¼Ó Á¤Çϱâ Arranging Meetings Day 7 ¾à¼Ó ½Ã°£ ¹Ù²Ù±â Changing an Appointment Day 8 ÅëÈ »óÅ°¡ ÁÁÁö ¾ÊÀ» ¶§ Dealing With Sound Issues Day 9 ÅëÈ Áß ´Ù¸¥ ÀÏÀÌ »ý°åÀ» ¶§ Dealing With Interruptions Day 10 ¸Þ½ÃÁö ¹Þ±â Taking a Message Weekend 2 ÆÐÅÏ ÀÌ¿ÜÀÇ Ç¥Çöµé ºñÁî´Ï½º ¿µ´Ü¾î - ¸¶ÄÉÆÃ/ È«º¸ °ü·Ã Words & Phrases Day 11 ¸Þ½ÃÁö ³²±â±â Giving a Message Day 12 À½¼º»ç¼ÇÔ¿¡ ¸Þ½ÃÁö ³²±â±â Leaving a Voice Mail Message Day 13 À½¼º»ç¼ÇÔ¿¡ ¾È³» ¸Þ½ÃÁö ³²±â±â Creating Your Own English Voice Mail Recording Day 14 ÅëÈ ³»¿ë È®ÀÎÇϱâ Clarifying Information Day 15 ÁÖ¹® ¹°Ç°¿¡ ´ëÇØ ºÒÆòÇϱâ Complaining About an Order Weekend 3 ÆÐÅÏ ÀÌ¿ÜÀÇ Ç¥Çöµé ºñÁî´Ï½º ¿µ´Ü¾î - Á¦Á¶¾÷/ ¼Ò¸Å¾÷ °ü·Ã Words & Phrases Day 16 »ç°úÇϱâ/ ¾È½É½ÃÅ°±â Apologizing & Reassuring Day 17 ´ã´çÀÚ¿¡°Ô ¿¬°áÇØ ÁÖ±â Finding the Right Person When You Can¡¯t Help Day 18 °ø¼ÕÇÏ°Ô Áú¹®Çϱâ Using Polite Questioning Methods Day 19 ²÷±â Àü¿¡ ÅëÈÀÇ ¿äÁö Á¤¸®Çϱâ Summing Up the Other¡¯s Point Before Closing Day 20 ÅëÈ ¸¶¹«¸®Çϱâ Ending a Phone Call Weekend 4 ÆÐÅÏ ÀÌ¿ÜÀÇ Ç¥Çöµé ºñÁî´Ï½º ¿µ´Ü¾î - ³¯Â¥/ ¼ýÀÚ °ü·Ã Words & Phrases - Àüȱ⠰ü·Ã Words & Phrases ÇÙ½É Ç¥Çö Review